Frequently Asked Questions
Everything you need to know about DELLI’s curated food marketplace.
How are the products sourced and shipped?
DELLI connects you directly with independent makers. Each producer ships their products straight to your door to ensure maximum freshness and support for small businesses.
What happens if my order arrives damaged?
We take quality seriously. If your items arrive damaged or compromised, please contact our support team within 24 hours of delivery with a photo, and we will arrange a refund or replacement.
Do you offer international shipping?
Currently, DELLI focuses on domestic shipping within the UK to ensure that perishable goods and small-batch items reach you in the best possible condition.
How can I track my delivery?
Once the maker has dispatched your order, you will receive a confirmation email containing a tracking link so you can monitor its journey.
Are the products suitable for specific dietary requirements?
Each product page features a full list of ingredients and allergens. You can also use our search filters to find vegan, gluten-free, or dairy-free options specifically.
Can I cancel or change my order?
As our makers often prepare items to order, cancellations can only be made within 1 hour of purchase. Please contact us immediately if you need to make an adjustment.