Returns & Exchanges

At DELLI, we want you to love every bite, but due to the perishable nature of our independent food products, we can only accept returns on non-perishable items or damaged goods. If your order isn't quite right, please reach out to our support team within 14 days of delivery.

Return Process

• 1.
  Check Eligibility

  Verify that your item is non-perishable or arrived damaged; please note that fresh produce and opened pantry staples cannot be returned for hygiene reasons.

• 2.
  Contact Support

  Email our customer care team with your order number and clear photos of any damaged packaging or incorrect items to initiate the claim.

• 3.
  Package Your Return

  If approved, securely pack the non-perishable items in their original, unopened packaging to ensure they reach our makers safely.

• 4.
  Receive Your Refund

  Once the maker receives and inspects the return, we will process a refund to your original payment method within 5-7 business days.